Inbound Call Center Services
We can provide in-depth customer service support 24 hours per day with online chat.. Client databases can be maintained and accessed locally or across the web.

Outbound Call Center Services
We combine capability and expertise in order to provide you with the right solution, taking into full consideration your exact needs, timing and target market.
Call1stSolutions engage in the full process of project planning and set up, ensuring a full understanding of all your requirements giving you the full benefit of our many years of experience within the call center industry which gives us a unique understanding.
Call1stSolutions has a very focused list of service offerings primarily specializing in outbound and inbound solutions, This includes:

- List Cleaning - Lead Generation in al areas
- Effective Appoinment Setting - Product / Service Promotion
- Cold Calls Mail Follow Up - Soft Sales
- Customer Loyalty - Customer Care Programmes
- Market Research - Subscription Renewal / Sales
- Online chat customer service

Order Taking and Customer Service
Call1stSolutions does not care what marketing type you use, Internet advertising from Infomercials to traditional TV, Radio or print, we can help you make the most of your advertising budget. Through the use of precise advertising response tracking, we will help you maximize your sales and streamline your operation.

Surveys and Customer Contact
Call1stSolutions call center agents can provide you with valuable marketing and other business intelligence. They are real professionals how have a complete understanding of the industry. Call 1st Solutions will help you take the pulse of current and former customers so you can better focus your objectives or simply build goodwill.

Toll Free Customer Service
Call1stSolutions takes great pride in understanding your business needs and building a solution that will maximize the level of customer service you provide for your customers. Everything from the agent training to our quality assurance program to custom call center applications, our customer service programs are designed to make our call center a direct extension of your business. The bottom line is that Call 1st Solutions will exceed your customer's expectations, building the quality of your brand and your overall level of customer satisfaction. Call now to find out how Call 1st Solutions can help you! 909 746 8773 or Request a Free Quote Now!

Order Taking Services
Is a critical aspect of your direct marketing campaign or online initiative is the ability to accept customer orders. When a potential customer has made a decision to purchase, you need to provide multiple support channels for that customer to place an order efficiently, simply, and in a friendly environment.

Call1stSolutions order taking services enable your customers to place an order by simply calling a toll free number – included as a value added service to you. We can handle any call volume and any size of product catalog, from a single product to large catalog order taking on a 24/7/365 basis.

Order Taking Specialists
Our well-trained call center agents are certified Order Taking specialists before they ever take a call for you. This means that there is always a sales focus to every call that comes into the call center. Call 1st Solutions touch strongly believes that you must capitalize on every possible sales opportunity for your direct marketing campaign or online initiative in order to be a success. It is our mission to increase the percentage of calls that convert to sales, without sacrificing the purchase experience of the caller.

Secure Data Delivery
Call1stSolutions realizes that trust is the basis of any good business relationship. You and your customers can take comfort in our proven live order taking services and securely deliver that order information to you or your fulfillment house. Whether through our client's secure e-commerce site, or through secure encrypted email, FTP, or our online order taking application, we provide the most secure transactions in our industry. Follow this link to learn more about our Security procedures.

Maximize your marketing potential, and increase your profit on each sale by providing your customers with a North America-wide order taking solution. Remember a missed call is a missed order!
Call us now to find out how Call 1st Solutions live order takingcan help build your revenues and increase profits! 909 746 8773 Request a Free Quote Now!

Appointment and Reservation Scheduling
Is your schedule too busy to book customer or patient appointments? Not interested in paying a full-time employee to handle a part-time job? Why not outsource your appointment scheduling needs to Call 1st Solutions by allowing our skilled and experienced call center agents to make, change, and cancel meetings or appointments for you.

Call1stSolutions Appointment Scheduling Services enable your customers to book appointments 24 hours a day, 7 days a week, 365 days a year. Serving businesses such as medical practices, restaurants, beauty salons, hair stylists, hotels, and massage therapists, this solution allows Call1stSolutions call center agents AND clients share a common "Appointment Book" over the Internet. Our agents and clients use this system to securely view availabilities, make reservations, and cancel reservations, using an easy-to-use online calendar. Your access to the calendar gives you total control to not only schedule appointments but to also block off time to indicate your unavailability. This shared scheduling prevents overbooking and while giving you the freedom to tend to your business.
Call now and find out how outsourcing your appointment scheduling needs to Call 1st Solutions can save you time and money 909 746 8773 or Request a Free Quote Now!

Virtual Receptionist
Do you need some help around the office? Tired of being interrupted by phone calls and inquiries that you don't have time to deal with? Consider using Call1stSolutions telephone answering services and our Virtual Receptionist solution!
Call1stSolutions telephone answering services enable our operators to answer your calls just like a receptionist would at a large company. How does it work? Your customers or clients dial your business phone number (either local or toll-free), and a highly trained operator answers the call with your defined answer phrase. Your customers won't even realize they have reached a telephone answering service! We handle your calls in the manner you describe. We can even screen your calls and transfer urgent or important ones to your home office, while diverting or taking messages from other callers, allowing you to focus on running your business.
Browse though some of the key features and benefits of Call1stSolutions telephone answering services and Virtual Receptionist solution. Call us to find out how 24-7 INtouch telephone answering service and Virtual Office solution can save you time and money 909 746 8773 or Request a Free Quote Now!

Live Chat
Can you imagine if you could initiate contact with visitors on your website when they spend too much idle time in your Shopping Cart? "What's preventing them from completing their purchase?. By using Call 1st Solutions Live Chat services, you can offer real-time live help and live customer support at crucial times during a customer visit. In turn, you will see a decrease in Shopping Cart abandonment, and an increase in the percentage of visitors converting from "browsers" into "buyers".
Despite early efforts by Internet retailing pioneers, consumer demand for live customer support has transitioned to online stores and direct email marketing campaigns. Initially, many Internet retailers assumed that consumers would not need to speak to anyone in real-time, but this has simply not materialized. In fact, in 2003, 30% of online buyers turned to live online support for customer service or sales support. In addition, as children of the Internet age continue to grow up, the use of Live Web Chat for customer service is expected to boom (Forrester Research, 2003). Although live telephone support and online self service will always be a requisite for online support, live website support on a 24/7/365 basis is less expensive and an extremely effective way to bridge the gap between two.

Why Work With Call 1st Solutions
Call1stSolutions " has the resources, technology and operational expertise in place to help companies expand globally and exceed their customer sales, services and marketing expectations by the PROACTIVE Customer Centric approach.

Call1stSolutions offers the satisfaction that comes from working with a technologically sound business partner who is committed to continually invest in people, processes, infrastructure and facilities, ensuring the highest levels of performance. We are committed to building scalable and repeatable business solutions & services ensuring customer success.

Call1stSolutions specialize in all forms of call center outsourcing services. It includes outbound and inbound call center services which helps you better utilize..." your time, money and resources, and boost your bottom-line. We partner with you to provide you the entire spectrum of BPO services using our experience, industry insights and proven, repeatable methodologies.

Call1stSolutions has robust vertical industry expertise blended with a depth of horizontal competencies.

Call1stSolutions outbound call center services have specialization in lead Generation, appointment Scheduling, Research Surveys , Debt Collection and Telemarketing in Mortgage, Insurance , Telecom Industries etc.. Our Inbound Services offers Order Taking service, Call Center Technical support, Customer Service, Help Desk & Answering service.

Call1stSolutions combine parent company's vast Consulting and IT experience of nearly one decades and diverse domain expertise, with our competency in BPO to create value in a collaborative relationship with you.

Call1stSolutions as your business partner, lays emphasis on long-term business relationships that allow us the time and capability to nurture more precious relationships with your customers. Our Key Purpose in Call 1st Solutions Call 1st Solutions works hard providing customers with a dependable method of contact, through the channel of their choice, and a boulevard to have their questions answered in a professional manner.

Call1stSolutions works hard Improving brand image by providing service professionals who have access to accurate, up-to-date information and can assist customers with timely issue resolution.

Call1stSolutions works hard capturing customer service information regarding areas of service issues and customer needs to be analyzed for adaptation into market opportunities. Call 1st Solutions works hard integrating operations platforms, with the ability for work inter-flow between outsourced customer contact centers, other third party vendors and internal centers as necessary.

Call1stSolutions works hard Supporting multiple communications channels (Telephony, IVR, Chat, Email, Facsimile, etc.) as necessary or desired, providing customer relation processes that are both proactive and reactive to customer demands.

Call1stSolutions works hard providing a centralized database and offering customers an easily accessible point of contact through the e-media communication channel of their choice.