Telecommunications Expertise
Through the Call1stSolutions services, your company has access to the whole Call1stSolutions telecommunications and technological infrastructure, enabling us to offer a superior service at a competitive price, available in Latin America and United States.

Standardizing Customer Services
We guarantee the level of service that your company expects and requires, through less response time, and more professionalism. We standardize the way our agents provide the assistance in order that your customers always receive the same service and information. Additionally, they are permanently monitored in order to maintain the highest level of service and assistance.

Capacity to React to Variable Demands
Our company has the necessary infrastructure and technology for adapting to our customers' demands. For companies conducting campaigns or showing cyclicality in their sales and turnover, we are in a position to distribute resources in a dynamic and flexible way, with shorter deadlines for implementation.

Reliability
Maximum safety in the handling of information on customers, and in the operation of its services, due to the fact that Call1stSolutions has state-of-the-art technology, double data back-up, and a permanent communication with your company and its customers.

Permanent Technological Innovation
We update your company's telecommunications and systems technology on a continuous basis for an efficient administration of the contacts with yours customers.

Management Reports
Our clients receive reports on service and assistance levels on a regular basis. With these reports, your company is able to make strategic decisions considering the requirements of your customers.

Benefits From Offshore Outsourcing

Political and Economic Stability
Colombia, apart from having a consolidated democracy, its economic model has allowed to maintain stable and sound macroeconomic figures. Thus, over the last years, the Gross Domestic Product has been experiencing a sustained increase, inflation has stabilized to levels close to 3%, and the unemployment rate is near 9%. These figures, as well as the worldwide recognition as one of most sound and firm economies, has allowed many foreign investors to trust and invest their capitals in our country.

Highly-educated low-cost agents
Having one of the lowest levels of illiteracy in Latin America, far below Mexico, Dominican Republic, Brazil, among other countries, has placed us in the forefront within the region. Laboral costs in Colombia are considerably lower than those of the United States, this has enable us to offer services with higly qualified personal al very competitive price. Call1stSolutions personnel count with al least 14 years of formal education an experience in call center services.

Telecommunications and technology
Telecommunications costs worldwide have experienced a sustained decrease while reliability levels offered have increased. On the other hand, the convergence towards web-based services has led to the fact all the distances are now an irrelevant factor. All the advantages and facilities from a worldwide telecommunications operator such as Call1stSolutions are available to our clients, who have access to a highly technological network with coverage in the whole world.